Self-Exclusion

Gambling should be easy. A bit of play, a bit of fun — nothing serious. For most people, that’s how it stays. They set a limit, win or lose, and leave it there.
But sometimes the balance shifts. A quick game after work turns into a habit. Then the habit starts to take space, gradually but steadily. You begin to play longer, to chase a small loss, to believe you can “get it back.” What used to relax now stresses you out.
That’s when self-exclusion becomes useful. It’s not a punishment, and it’s not failure anyway. Think of it as a breather, a way to pause before things really go wrong. While a short break can protect your money, your time, and your peace of mind. It lets you step aside and look at the game from a distance.
The Provider supports this choice. Behind every account there’s a person, not a number. And that person’s wellbeing matters more than the next round. The self-exclusion option exists to help you keep that balance, to remind you that control should stay in your hands.
Some people hesitate. They think using this tool means giving up. It doesn’t. It means you’re aware, that you know when enough is enough. Stopping isn’t weakness — it’s the moment when strength returns.

Losing control doesn’t happen overnight. It builds slowly. One more round, one more small bet — and you’re sure you can stop whenever you want. Until stopping suddenly feels harder than it should.
You start chasing what you’ve lost. You win a little, lose again, and tell yourself it’s only bad luck. But the thoughts keep circling back to the next try. Excitement turns into restlessness. The game begins to decide for you.
There are small signs that things are slipping. You spend more than planned. You hide how often you play. You open the app when you’re angry, or lonely, or just tired. At first it seems harmless, yet something inside starts to feel tight. That’s the moment to pause.
Taking a break doesn’t mean failure. It means noticing yourself. It means saying: this isn’t helping right now. Everyone needs that moment of honesty at some point.
Start simple. Set a limit on deposits. Choose how long you’ll play. Ask support to block bonuses for a while. These aren’t restrictions — they’re steps toward balance.
If the urge still stays strong, it’s time for something deeper. Self-exclusion gives you space. And it closes the door for a while so you can rest and clear your head. Once you step away, the noise fades. The need to “win it back” loses its grip. And you start to see the game again for what it always was — just a game.

Responsible gaming isn’t only a slogan — it’s part of daily work. The Provider’s system quietly monitors activity, not to judge, but to protect. It notices unusual patterns: long play sessions, repeated deposits, or signs of frustration in chat. When such signals appear, the support team may reach out with a polite message. Sometimes it’s a reminder about limits. Sometimes it’s an offer to pause the account for a while.
Every contact is handled with respect. The goal isn’t to label anyone but to offer help early. Some players respond with relief; they were already thinking about a break but didn’t know how to start. Others prefer to keep control themselves — that’s fine too, as long as the risk stays low.
In serious cases — for instance, if the system detects compulsive behaviour or reports from family members — the Provider can temporarily block the account to prevent harm. It’s not a ban in anger; it’s an act of care, giving the player time to step back and recover.
Support agents are trained to handle such talks gently. They understand that addiction can come from stress, from loneliness, or even from a wish to prove something. So, their task is to listen, not to lecture. Whether you choose a short cooling-off period or full exclusion, the team helps you set it up safely and without pressure.

If you ever feel you need a pause, the process is simple. You don’t have to explain much or fill out forms. A short message to support is enough. Write by email or use the chat window — whichever is easier.
Say that you’d like to block access to your account for a while. Pick the period yourself: a week, a few months, or longer if you prefer. Once the team confirms, your account closes right away. The change takes effect automatically.
While the exclusion lasts, everything stays on hold. You can’t log in or make deposits. You can’t open a new account either. Messages, bonuses, and offers stop too. The idea is to give you silence — no reminders, no pressure, no temptation to come back early.
The rule is firm: once exclusion starts, it runs to the end. It can’t be shortened. That’s not bureaucracy; it’s protection. It keeps you from acting on impulse and changing your mind on a difficult day. When the time ends, you can look at the decision again, calmly.
Sometimes the company takes the first step. If the system sees long sessions, sudden deposits, or other risky signs, the team may suggest a pause. In rare cases, they can set it for you. It’s not a penalty. It’s a way to help you stop before things get worse.
Your balance stays safe during this time. The money doesn’t disappear; it simply waits. When the exclusion ends, you’ll get a message and instructions on how to reopen the account. Nothing happens without your agreement.
If you decide you need a longer break, you can extend it. Some people even ask for permanent closure — and that option exists too. Whatever choice you make, the support team will walk you through it quietly, without pressure.
Self-exclusion isn’t the end of play. It’s a pause that lets you breathe, think, and come back stronger — or choose not to at all.

Once exclusion begins, the account closes. You can’t log in or play, and the balance simply waits — safe, untouched. Nothing is lost, just paused.
The break is there to give you distance. No emails, no bonuses, no noise. It’s quiet on purpose, so you can focus on ordinary life again — work, sleep, people, small things that felt far away.
Support won’t bother you during this time. They keep the boundary you set. If you reach out, they will tell you how much time is left or explain what to do next for you. But they won’t hurry you back.
When the period ends, you’ll get a short note saying you can reopen the account. It’s always your choice. Before access returns, the team checks in to be sure you’re ready and that the decision feels right.
Some players come back. Others don’t. Both options are fine. The goal isn’t to block you forever — it’s to help you see what suits you best.
If you find the pause helped, but not enough, you can extend it. There’s no limit on that. And if you realise gambling brings more tension than joy, there are people who can help — Gamblers Anonymous, Gambling Therapy, or your local helpline.
Taking a break isn’t failure. It’s a way to reset. To hear yourself again when the noise of the game has stopped.