Responsible Gaming

No one under eighteen can gamble here. That rule isn’t a formality. It’s a boundary we enforce strictly. Every new player is asked for proof of age. And we don’t get any uncertainty, the account stays closed until verification is complete. It’s our duty, but parents also play a part.
There are useful tools for that — BetBlocker.org, NetNanny.com, GamBlock.com, Gamban.com. Some are free, some offer trials, but all help block gambling access on family devices. They’re meant not just to prevent underage play but to give adults a way to set their own limits if they need space from the game.

For most people, betting is a social habit, like watching football with friends. But it can shift. A few start to play longer, spend more, or use gambling as an escape. That’s when problems begin.
The company doesn’t keep accounts open for players who show clear signs of gambling addiction or related issues. Our system watches for warning signals — repeated losses, erratic deposits, distress in messages. When something feels off, our team reaches out quietly, not to judge, but to talk. Sometimes a brief pause or limit is enough to reset things. Sometimes it takes longer. Either way, we handle it with care.

It’s easy to lose track of time when you are caught up in the game. And the point isn’t to judge yourself. Just notice how often you play, and how it feels when you stop. Does it leave you relaxed, or restless? That small difference says a lot.
If you’re unsure, there’s a simple self-test on Gamblers Anonymous website. It’s a quiet way to check in with yourself. Sometimes the questions alone help you see where the line is.
A few habits make everything easier. Set a clear limit before you start, and treat it as fixed. Don’t borrow to play. Take breaks. Use the limit tools; they’re not barriers, they’re supports. If you catch yourself playing to forget something — stress, anger, boredom — that’s a sign to pause. Step away. Do something ordinary, something grounding. The game will wait; life should come first.

There comes a moment when you know that it’s really time to stop for a while. Maybe noticed you are checking your balance too often. Maybe you tell yourself “just one more game” more than you’d like. That’s the signal. You don’t need to push through it. You can stop.
If that moment comes, we can help you take a clean break. Write or chat with our team and ask for self-exclusion. We’ll pause your account — no deposits, no new bets, no marketing emails. Nothing pulling at your attention. Just space.
While you took that pause, talk to someone if you can. Gamblers Anonymous (www.gamblersanonymous.org.uk) and Gambling Therapy (www.gamblingtherapy.org) both offer confidential support. It’s not about blame at all. Just you don’t have to face that part alone.

We watch, but we also care. When our Client Care team sees a player struggling — maybe writing in distress, maybe chasing losses — we reach out. Sometimes we close accounts before the player asks. It’s never meant as punishment. It’s a way of saying: “You matter more than the game.”
These decisions are thoughtful ones. They come from real conversations, not algorithms. But our responsibility is to notice it early, and to stay available.
Because in the end, that is what responsible gaming is about. We can help you steady things until the game feels light again, as it should.

Responsible gaming isn’t about rules alone. It’s about balance — the quiet understanding that gambling is fine when it adds colour to life, not when it takes it over. That’s what all these systems are for: to keep the game in its proper place.
So play when you want to enjoy yourself. And know your limits. Gambling should stay easy.