AML&KYC Policy

Every financial company has one common responsibility — to make sure money moves honestly. That’s what AML and KYC are about. AML stands for Anti-Money Laundering, and KYC means Know Your Customer. Together they form a system that protects both the company and the player from fraud, theft, and the use of illegal funds.
These procedures aren’t there to make life harder. They exist so that every transaction is clean and traceable. Modern gambling platforms process thousands of deposits and withdrawals daily, and each one must follow the same transparent rules. The aim is to block any attempt to use gaming accounts for money laundering or financing crime.
Behind these rules stand international standards — FATF recommendations, EU directives, and local financial laws. The Provider follows all of them. It also cooperates with regulators and licensed payment systems that share the same responsibility.
For you as a player, AML and KYC are part of safety. They make sure that the account really belongs to you, that no one else can act in your name, and that the money you deposit or win stays protected.

The Provider has a dedicated Compliance Department. This team checks whether all players and payments meet the required standards. They work quietly in the background, but every verification they make keeps the system steady.
The process starts when a new account is created. Each player provides basic details — name, birth date, address, and contact information. Those details must match official documents. False or incomplete data can block registration or delay future payments.
All employees who handle client information follow strict internal rules. They are trained to identify suspicious activity and to protect personal data from misuse. Breaking those rules can lead to immediate dismissal, so every step is documented and secure.
By opening an account, you agree to follow these same principles. It’s part of the contract between you and the Provider. The company promises to protect your data, and you promise to use the platform legally and transparently.
When you play or make a transaction, our system automatically checks that everything looks right — the source of funds, the account owner, the frequency of payments. It’s not surveillance, but it’s a safety layer that keeps everyone under fair conditions.

Before you can withdraw winnings or make large transactions, your identity has to be confirmed. The process is simple but precise. Usually, you’ll be asked for a copy of your passport or ID card, plus proof of address — a recent bill, a bank statement, or another document that shows your name and residence.
Sometimes, payment verification is also required. That means confirming that the card or wallet you use actually belongs to you. The company may ask for a screenshot or partial photo showing your name and the last digits of the account.
Withdrawals are made only through the same payment method you used for deposits. Transfers to third parties are not allowed. This rule protects you from fraud and prevents anyone else from using your profile for illegal transfers.
All documents go through a secure channel and are stored in encrypted form. Only authorised staff can view them. They can’t be copied, shared, or used outside the company. Once the verification is complete, the data stays protected under financial confidentiality laws.
This may feel formal, but it’s what builds trust. It shows that your money moves inside a controlled, lawful system – a legal system where fairness and transparency are more than just words.

Sometimes a transaction doesn’t look right. It might be an unusual amount, a sudden change of behaviour, or a payment that doesn’t match the player’s history. When that happens, the company has to pause and check.
The Compliance Department runs a short internal investigation. They may contact you and ask for extra documents — a bank statement, a screenshot, or a short explanation of the transfer. The goal isn’t to accuse you, but to make sure everything follows the law.
While the investigation is running, some actions can be frozen — withdrawals, bonuses, or account access. It’s a temporary step, taken for protection. Once the matter is cleared, the account will work as usual again.
In rare cases, if the risk looks serious, the Provider may cancel a transaction or close the account entirely. The company can also send a report to the financial authorities, as required by law. This doesn’t mean guilt, but it’s simply part of a transparent system that helps keep illegal money out.
Every licensed platform follows the same rule. It’s what keeps the service safe for honest players. The Provider would rather slow one payment than allow misuse of the system. In the end, those pauses protect both sides — your funds and the company’s licence.

Security is a shared process. The company provides the system, but the responsibility belongs to both sides. You’re expected to use your account fairly, follow the Terms and Conditions, and avoid any activity that might hide the real source of funds.
Your money should always come from legal, personal sources — not borrowed accounts, not third-party wallets. Using someone else’s payment method or trying to move funds between profiles can be seen as a violation. The same applies to attempts to bypass verification or open multiple accounts.
If the system detects such behaviour, the Provider has the right to freeze the balance or cancel transactions. It’s not done out of suspicion but because the law leaves no other choice. Every gaming licence requires strict reporting of anything that looks irregular.
As a client, you can help by staying open. Send clear copies of documents, keep your data up to date, and answer questions honestly. Transparency shortens every check and prevents delays in payments.
The company, for its part, guarantees that all information stays confidential. Data isn’t shared outside the legal framework or with anyone not bound by the same security standards.
In the end, AML and KYC are not barriers. They’re the structure that keeps trust intact. They make sure the game stays clean, the payments stay fair, and everyone knows the rules. When both sides follow them, the system works quietly — and that quiet is the best sign of safety.